That gut-wrenching moment when your phone slips from your grasp is a universal feeling—the slow-motion fall, the sharp crack, and the immediate panic. In that moment of stress, finding a trustworthy repair shop is everything. Backed by two decades of experience, Wichita’s MobileComm has built a reputation on being more than just a quick fix. This post uncovers five surprising facts that reveal why they’ve become a trusted local institution, a reputation echoed in community forums like Reddit.

Long before MobileComm became a household name in Wichita, its foundation was being laid by a kid with a knack for technology. Founder Hamid Bakhtiari’s journey began at just nine years old when he fixed the family computer to save money. This early passion grew into a side hustle of repairing printers and refurbishing computers. By the time he was a student at Wichita North High, he was active in Youth Entrepreneurs and DECA. At just 19, while studying at Wichita State University, he and his brother Milad made their first business buyout. This isn’t just company history; it’s a Wichita success story built on a lifelong passion for technology and a powerful entrepreneurial spirit.

MobileComm has built its business around a set of customer-first policies designed to completely remove financial risk and uncertainty from the repair process. This no-risk approach is founded on three core guarantees:

• Free Diagnostics and Estimates: They will inspect your device, identify the problem, and provide a detailed repair quote for free. There is absolutely no obligation to proceed with the repair.
• "No Fix, No Fee" Policy: In the rare case that their technicians are unable to successfully repair your device, you don’t pay for the service. You never have to pay just to find out something can’t be fixed.
• Two-Tiered Warranty for Peace of Mind: While every single repair comes with a solid 90-day warranty on parts and labor, MobileComm goes a step further. For many of their most popular services, they now offer an industry-leading Limited Lifetime Warranty that covers manufacturing defects and workmanship, giving customers unparalleled long-term assurance.

While known for expert iPhone repairs, MobileComm's capabilities extend far beyond cracked screens. They are a comprehensive tech hub equipped to service a wide range of electronics, including laptops, tablets, smart watches, and game consoles like PlayStation, Xbox, and Nintendo. Praised in reviews for their efficiency, their expert technicians often complete common jobs in under an hour.

Their technical expertise goes deep, offering advanced services like logic board microsoldering that many other shops can't handle. They also manage the complete device lifecycle for their customers. You can sell used or broken devices for same-day cash payouts, buy certified pre-owned phones, or even lease the latest devices. Better yet, their expertise isn't limited by geography—a nationwide mail-in repair service makes their skills accessible to anyone in the U.S.

In an industry where transparency can be rare, MobileComm empowers customers with choice. When you get a repair quote, you are given the option to use genuine OEM (Original Equipment Manufacturer) parts or more affordable, high-quality premium aftermarket parts.

This is a powerful, trust-building policy. By prioritizing your budget and preference over a single high-margin option, the focus shifts from a simple transaction to a collaborative solution. This honesty is reinforced by their assessment policy: if a repair is going to cost more than half the price of a replacement device, they will tell you upfront so you can make the most informed financial decision.

Beyond the technical services, MobileComm operates on a distinct set of values. The company, which has grown to a team of around 50 members, was founded on a culture of treating employees "like family." This commitment is evident in their investment in the team, with technicians receiving specialized training—sometimes traveling as far as New York—to master the most complex repairs. To better serve the entire community, many team members are fluent in both Spanish and English.

This community focus extends outside the store walls. MobileComm actively gives back to Wichita by supporting youth sports teams, soccer programs, and Hispanic club leagues. It’s a clear demonstration that their success is rooted not just in business, but in being a proud and active part of the community they serve.

MobileComm stands out in a crowded market by proving that technical expertise is most powerful when combined with deep-seated community values and truly customer-first policies. From its homegrown origins to its no-risk guarantees, it has redefined what a local tech business can be.

In an age of faceless tech giants, what does a truly local and trustworthy tech partner look like to you?